Schedule - SMCo Thrift Store Consultants

Day One

Day Two

Day Three

Monday, March 6th

9:00 AM - Registration

9:45 AM - Welcome & Introduction

10:30 AM - Importance of Donations

Importance & Value of Donations

11:30 AM - Capturing Donations

Engaging a Donor

12:30 PM - Lunch

1:30 PM - Sorting and Pricing Donations

Counting Touches

2:30 PM - Pricing Donations Part 2

Pricing Strategies

3:30 PM - Metrics

Capturing Key Data
Making Informed Decisions

5:00 PM - Reception

We will host a reception with heavy hors d’oeuvres inside our venue – Bridgewater Place.

Tuesday, March 7th

9:00 AM - Customers, Donors, & Volunteers

Customer Service
Interacting with Donors & Volunteers

10:00 AM - Team Services

Identifying Obstacles
Defining Key Components

11:00 AM - Marketing & Communications

Targeting Different Audiences
Marketing Mediums & Resources

12:00 PM - Lunch

1:00 PM - Open Forum

Interaction Session to Answer Any Thrift-Related Questions

2:00 PM - Merchandising & Pulls

Building Displays
Store Planograms

3:00 PM - Budgeting & Real Estate

Expanding Your Thrift Operation
Selecting the Right Property

4:00 PM - Wholesale & Transportation

Wholesale Business Component
Connecting Your Thrift Operation

5:00 PM - Wrap Up

Wednesday, March 8th

Two store tours will be available starting at 8:30am, one featuring a small format store and the other featuring a large format store.

Small Format Store Tour – 7101 Kingston Pike Knoxville, TN 37919

Large Format Store Tour – 10612 Kingston Pike Knoxville, TN 37922

Following the store tours, sessions to help with software setup and to discuss best practices for PickUpMyDonation and ThriftTrac are available starting at 10:30am.

User Groups Location – 9329 Kingston Pike Knoxville, TN 37922

Monday, March 6th

Tuesday, March 7th

Wednesday, March 8th

Just getting started?