Video library

Creating Donation Opportunities

Who Needs (and Creates) a Job Description?

The Importance of Job Descriptions

Policies & Procedures and the Team

The Importance of Written Policies & Procedures

Holding Your Team Members Accountable

The Impact of Your Wholesale Operation

Maximizing Your Transportation Team

Receiving Donations

Pre-sort for Speed

Hiring the Right People the Right Way

Train Intentionally and Consistently

Managing Production Metrics to Boost Sales

Communicate with Your VIPs

Setting Targets to Motivate Your Team

Preparing for the Season Change

Assembling an Annual Budget

Capturing Contact Details of Your Customers and Donors

Selecting the Right Real Estate

Maximizing Wholesale Profitability

Investing in People through Leadership

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