Luck Favors the Prepared

More than a century ago, Louis Pasteur said “Chance favors the prepared mind.” Still today, the prepared reap an abundance of luck in their favor. Recently, thrift stores across the country have seen a swell of donations, thanks in part to the new Netflix series, Tidying Up with Marie Kondo.   Netflix has people (serenely) […]

Saying “Thank You” to a Donor

We’ve been predicting a spike in donations for weeks. With Christmas now past, old items are replaced with the new gifts. And, if we’re lucky, those gently used “old items” come to your thrift store. It’s critical we don’t miss the chance to say “thank you” to each and every donor. A Christmas Tradition Along with the […]

The Lifetime Value of a Donor (3 of 3)

In Receiving a Donation, we make the case for why receiving a donation well is vitally important. In Creating a Great Donation Experience, we share how you can begin putting all the pieces together for your thrift operation. Now, we want to discuss the payoff, the lifetime value of a donor. Calculating the Value The value […]

Creating a Great Donation Experience (2 of 3)

In Receiving a Donation, we mentioned three components needed in a great donation experience. A Clean and Uncluttered Receiving Area One of the biggest challenges in thrift is to keep the back door free of clutter. The higher the donation volume, the bigger the challenge. In part 1 of the video series, 3 Steps to […]

Receiving a Donation (1 of 3)

Receiving a donation at a typical thrift store is a benign transaction, at best. The donor drives up and drops off their stuff. He or she is thanked (maybe) and a receipt offered as the donor drives away. Often times, we never learn the donor’s name. This event takes place hundreds of times across thousands […]

What Is The Donation Motivation?

Without a donation, there is nothing for a thrift operation to sell. And if there’s nothing to sell, there’s no way to provide dollars to your non-profit. So it stands to reason we want to appeal to a donor in every way possible, right? We recently discussed three key motivations in the decision for where […]