Closing Donations

Once a donation has been received, the donation status must be marked to closed in order for the information to properly be displayed on the performance dashboard. This video will walk you through the two ways to change a donation status. Related Content: Creating a New Donation

POS Setup Without Ethernet

Make sure your point of sale system is setup correctly. This option walks you through how to setup the point of sale without requiring an ethernet port for the point of sale itself. Please note you will still need one ethernet chord to properly connect your credit card terminal. Above is a video walkthrough detailing […]

ThriftTrac Emails

This video provides an overview of the email functions available inside of ThriftTrac. There are 4 email templates available with ThriftTrac: thank you, day of reminder, donation scheduled, and missed drop off reminder. Each of these emails can be edited and customized with your thrift store’s branding, email address, and email content. Step by Step […]

Card Terminal Error

This video shows how to resolve an issue users have experienced with OnTrac due to an Apple software update. Below are step by step directions on how to simply remedy the issue when you receive an error message of cannot get details from card terminal. Step by Step Directions Go to settings on your iPad […]

Assembling OnTrac POS Hardware

Make OnTrac POS deployment easy by sharing this content with team members across your thrift store locations. Steps for PAX integration via Heartland PAX S300 Connect PAX machine to power & iPad’s shared network via ethernet cable.  Allow power cycle to complete. Confirm the new terminal is set to use a static IP address. Access […]

Printer Firmware Update

This video shows a crucial step in the process of setting up OnTrac to handle all of your thrift transactions. Once you setup your POS, make sure to update the printer’s firmware to ensure all pieces of equipment function together properly. Step by Step Directions Download the mC-Print utility app from the Apple store or […]

Point of Sale Setup

The above video shows how to connect all of the different pieces of equipment for one point of sale setup. Please refer here for an up to date list on the equipment recommended for one point of sale system. Related Content: Assembling OnTrac POS Hardware Connecting Credit Card Terminal to OnTrac

Adding & Removing Locations in ThriftTrac

When adding or removing locations associated with a profile, you will want to login to an Admin account within ThriftTrac. You will find the “Locations” tab under “Administration Tools.” The simplest way to add a new location to a user’s profile follows. Have user log in (with previous location active) and then change location to […]

Creating a new donation category

ThriftTrac is fully customizable, allowing you to create and delete categories to suit the needs of your growing thrift enterprise.  Here’s a demonstration of how to create a new donation category.